At Tapin, we strive to provide a seamless and trustworthy marketplace for buyers and sellers. Below are the policies regarding refunds and returns across all categories. These policies ensure fairness and only affect disputes where buyers and sellers disagree.
We encourage you to contact the seller first to resolve issues amicably, but if no agreement is reached, our 24/7 support team is here to help.
Refund Requests
• Refund requests are only valid within the free protection period or an extended protection period (if purchased).
• To request a refund, you can raise a dispute or contact our 24/7 live chat support.
• Refunds may take up to 1 week to process.
• Once canceled, refunds are credited to your Tapin balance. If you wish to receive a refund back to your original payment method, contact our support team.
Accounts Refund Policy
Your order is eligible for a refund if:
• The account was compromised.
• The account was not delivered within the guaranteed delivery time.
• The login details provided are incorrect.
• The account is not full access (e.g., no email access or inability to change the email).
• The account is not as described, provided you have not altered the account by:
• Changing login details.
• Playing on the account.
• Making purchases on or for the account.
• Reselling the account.
Your order is not eligible for a refund if:
• You purchased the order by mistake and it was delivered.
• You changed the account’s login details after receiving it.
• You altered the account by playing on it or making purchases.
• The account was banned or restricted due to your actions (e.g., botting, contacting game developers, toxic behavior).
• Evidence is shared on external platforms other than Tapin.
Boosting Refund Policy
Your order is eligible for a refund if:
• The seller failed to fully deliver within the guaranteed delivery time.
• The seller caused harm to the account (e.g., demotions, ruined stats, or unauthorized use of items).
• The seller changed your account’s login details without permission.
• The seller used third-party programs, resulting in account restrictions or bans.
Your order is not eligible for a refund if:
• You purchased the order by mistake and it was delivered.
• The guaranteed delivery time has not passed.
• The seller was unable to proceed due to lack of access or external interruptions.
• Evidence of incomplete delivery is shared on external platforms.
• The account was banned due to your actions.
Currency & Items Refund Policy
Your order is eligible for a refund if:
• The seller failed to deliver or only partially delivered within the guaranteed delivery time.
• The seller did not inform you of certain risks (excluding RWT) that negatively impacted your account.
• The currency or items delivered were obtained through cheating or fraud.
Your order is not eligible for a refund if:
• The items or currency were not purchased on Tapin.
• The guaranteed delivery time has not yet passed.
• Evidence is shared on external platforms.
• Your account was banned due to RWT or disclosed risks.
• You provided incorrect account or character details, and the order was delivered.
Requesting Refunds
1. Contact the seller to resolve the issue. Sellers may cancel the order if not completed.
2. If there’s no resolution, raise a dispute for our team to investigate.
3. If the order is canceled, funds will be credited to your Tapin balance.
Refund Methods:
• Store Credit: Funds are first credited to your Tapin account balance.
• Original Payment Method: Refunds to the original payment method are available upon request. Contact support for assistance.
Return Policy
If the order is as described:
• Sellers are not obligated to accept returns if the order matches the description. However, you may request a return if the goods are undamaged and the seller agrees.
If the order is not as described:
• You can request a return if the goods are undamaged and have not been altered by:
• Changing login details.
• Playing on the account.
• Making purchases on or for the account.
• Reselling the account.
This policy ensures a fair and transparent process for all users on Tapin. For questions or disputes, contact our 24/7 support team.
